PRIVACY POLICY
Joanne Udeh Coaching LLC
Effective Date: September 5, 2026
1. WHO WE ARE
This Privacy Policy explains how Joanne Udeh Coaching LLC, a Maine limited liability company owned by Joanne Udeh (“Company,” “we,” “us,” or “our”), collects, uses, shares, retains, and protects information through joanneudeh.com and our coaching services.
2. INFORMATION WE COLLECT
We collect information you voluntarily provide, such as your name, email address, country of residence, nursing qualification, nursing-license status, NCLEX status, current stage, questions, appointment details, program selections, communications, testimonials, and consent records.
We do not request or intentionally collect passport numbers, identity-document numbers, immigration documents, employment-history documents, or nursing-license documents. Please do not upload or send them.
Payment information is processed by third-party payment providers. We generally do not receive or store full card numbers. Providers may collect billing and transaction information under their own policies.
We may automatically receive technical information such as IP address, browser type, device information, pages visited, approximate location, referral information, and cookie identifiers.
3. HOW WE USE INFORMATION
We use information to:
Provide coaching, programs, downloads, scheduling, and customer support.
Process payments, refunds, cancellations, and payment plans.
Send service communications and appointment reminders.
Send newsletters and marketing emails when permitted; each marketing email includes an unsubscribe option.
Operate, secure, troubleshoot, and improve the website and services.
Maintain business, accounting, tax, fraud-prevention, and legal records.
Obtain consent for testimonials, photographs, recordings, or marketing use.
Comply with legal obligations and respond to lawful requests.
We do not sell or rent client personal information.
4. HOW WE SHARE INFORMATION
We may share limited information with service providers needed to operate the business, including Squarespace, Stripe, PayPal, Google Workspace, Zoom, WhatsApp, Acuity Scheduling, email providers, hosting providers, analytics providers, and social-media platforms. These providers may process information under their own terms and privacy policies.
We may disclose information if required by law, court order, legal process, fraud investigation, protection of rights or safety, or in connection with a business transfer. We may share information on social media or in marketing only with your permission.
Group-program participants may see information you voluntarily disclose in a group. Do not share sensitive or confidential information during group sessions.
5. COOKIES AND ANALYTICS
The website may use cookies and similar technologies for essential operation, preferences, analytics, security, scheduling, payments, and marketing. You can adjust browser settings, although disabling cookies may affect website functionality. We may use Squarespace analytics, Google tools, social-media tools, or similar services.
6. EMAIL, TEXT, AND WHATSAPP
We may communicate by email and, where you provide permission or request it, WhatsApp or text-based messaging. Message and data charges may apply. You may unsubscribe from marketing emails at any time. Service-related communications may continue when necessary to deliver a purchased service.
7. RECORDINGS AND TESTIMONIALS
Group sessions may be recorded for enrolled participants. Recordings are not publicly shared. Camera participation is optional. We use testimonials, photographs, names, or success stories for marketing only after obtaining written consent describing the permitted use.
8. INTERNATIONAL CLIENTS AND DATA TRANSFERS
Our business is based in the United States, and information may be processed in the United States or other countries where our service providers operate. Privacy protections may differ from those in your country. By using the services, you understand that information may cross borders as necessary to operate the business.
9. DATA RETENTION
We retain information only as long as reasonably necessary for the purpose collected, service delivery, customer support, security, accounting, tax, legal, dispute, and business-record needs. We recommend retaining financial and transaction records for up to seven years where needed for accounting or legal purposes. Routine coaching communications and marketing information may be deleted when no longer needed. You may request deletion subject to legal, payment, security, and recordkeeping exceptions.
10. SECURITY
We use reasonable administrative, technical, and organizational safeguards. No online system is completely secure, and we cannot guarantee absolute security. Do not send passwords, payment-card numbers, passport information, identity documents, immigration documents, or confidential legal materials by email, WhatsApp, or website forms.
11. YOUR CHOICES AND REQUESTS
You may request access, correction, deletion, or clarification regarding personal information we hold by emailing joanneu@joanneudeh.com. You may unsubscribe from marketing emails using the link in the email or by contacting us. We may need to verify your identity before completing a request. Some information may be retained where required for legal, tax, payment, security, or dispute purposes.
12. CHILDREN
Our services are intended for adults aged 18 and older. We do not knowingly collect personal information from children under 18. If you believe a minor submitted information, contact us so we can review and delete it where appropriate.
13. THIRD-PARTY LINKS
Our website may contain links or embedded content from third parties. We are not responsible for their privacy practices. Review their policies before submitting information.
14. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. We will post the revised policy with a new Effective Date. Your continued use of the website after an update indicates acceptance of the revised policy.
15. CONTACT US
Joanne Udeh Coaching LLC
439 Route 1, STE A
York, Maine 03909
Email: joanneu@joanneudeh.com
Website: joanneudeh.com