Privacy Policy 

Last Updated: July 9, 2026 

Joanne Udeh Coaching LLC (“Joanne Udeh Coaching,” “we,” “us,” or “our”) is a Maine limited liability  company providing life coaching services — including confidence-building, effective communication, and practical career and relationship strategies — to working women and female students, both within the  United States and internationally, through our website at joanneudeh.com (the “Site”), built on  Squarespace, and our coaching programs, sessions, digital products, and related services (collectively,  the “Services”). 

We respect your privacy and are committed to protecting the personal information you share with us.  This Privacy Policy explains what personal information we collect, how we use and share it, how we  protect it, and the choices and rights available to you — whether you are visiting our Site, booking a  discovery call, enrolling in a coaching program, or subscribing to our email list. 

By using our Site or Services, you acknowledge the practices described in this Privacy Policy. If you do  not agree with this Policy, please do not use our Site or Services. 

1. Scope of This Policy 

This Policy applies to personal information we collect through: 

 our Site, joanneudeh.com, hosted on Squarespace; 

 the scheduling and intake tools we use to run our coaching business (currently Squarespace  Scheduling, powered by Acuity); 

 our payment processors (currently Stripe and/or PayPal); 

 email newsletters and marketing communications; 

 social media pages and advertising we operate; and 

 direct communications with us by email, phone, or video call. 

This Policy does not apply to third-party websites, apps, or services that we do not own or control, even  if you access them through a link on our Site. See “Third-Party Links” below. 

2. Our Services Are Coaching — Not Therapy, Medical, Legal, or Financial  Advice 

Joanne Udeh Coaching provides confidence and effective communication skills coaching. Our Services are educational and  developmental in nature and are not a substitute for medical, mental health, legal, or financial advice or  treatment. We do not request sensitive health information, diagnoses, or records, and we ask that you  avoid submitting such information through intake forms, email, or booking notes unless you choose to 

voluntarily disclose it as relevant context in a session. We do not intend to collect “special category” or  “sensitive” personal data as defined under applicable data protection law. 

3. Children's Privacy 

Our Site and Services are intended for adults 18 years of age and older, including working professionals  and university/college students who are legal adults. We do not knowingly collect personal information  from anyone under 18. If we learn that we have inadvertently collected personal information from  someone under 18, we will delete it promptly. If you believe a minor has provided us with personal  information, please contact us using the details in Section 18. 

4. Information We Collect 

4.1 Information You Provide Directly 

 Contact and identity information: name, email address, phone number, mailing address, and similar  details provided when you fill out a contact form, book a discovery call, or enroll in coaching.  Intake and session information: information you share in intake questionnaires, coaching session  notes, goal-setting worksheets, or correspondence with us, to the extent you choose to provide it.  Booking and appointment information: information created when you schedule a session through  our scheduling platform (currently Squarespace Scheduling, powered by Acuity), including your  program selection and appointment history. 

 Payment information: billing name, billing address, and transaction details. We do not directly  collect or store full credit card numbers; payments are processed by third-party payment processors (currently Stripe and/or PayPal), who collect this information subject to their own privacy policies. 

 Marketing preferences: information you provide when subscribing to our email list, downloading a  free resource, or registering for a webinar or workshop, including your name, email address, and any survey responses. 

 Correspondence: records of emails, messages, or calls between you and us.  Testimonials: if you voluntarily submit a testimonial, review, or success story, we may collect your  name, photo, and the content you provide. 

4.2 Information Collected Automatically 

When you visit our Site, we and our service providers may automatically collect device and usage data  (such as IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages,  and click patterns) and general location data inferred from your IP address (broad geographic region, not precise location). This information is collected through cookies and similar tracking technologies  described in Section 5 (currently, we use tools such as Google Analytics and may use advertising pixels  such as the Meta/Facebook Pixel). 

4.3 Information from Third Parties

We may receive information about you from: 

 our scheduling and payment platforms (e.g., Squarespace Scheduling/Acuity, Stripe, PayPal) when  you book an appointment or complete a transaction; 

 social media platforms, if you interact with our business pages or sign in using a social account; and  publicly available sources. 

5. Cookies and Tracking Technologies 

Our Site uses cookies and similar technologies (such as pixels and web beacons) to operate the Site,  understand how visitors use it, and, where applicable, deliver relevant advertising. 

 Strictly Necessary Cookies — required for core Site functionality (e.g., security, page navigation,  remembering your cookie preferences). 

 Analytics Cookies — help us understand visitor behavior (e.g., Google Analytics) so we can improve  the Site and our content. 

 Advertising/Marketing Cookies — used to deliver and measure the performance of ads (e.g.,  Meta/Facebook Pixel), including retargeting ads to people who have visited our Site. 

You can control cookies through your browser settings, and where required by law, we will request your  consent before placing non-essential cookies. Most browsers let you refuse or delete cookies; blocking  essential cookies may affect how our Site functions. To opt out of Google Analytics specifically, you can  install the Google Analytics Opt-out Browser Add-on. We also honor recognized opt-out signals such as  the Global Privacy Control (GPC), where legally required. 

6. How We Use Your Information 

We use personal information to: 

 provide, operate, and improve our coaching Services, including scheduling sessions, processing  payments, and communicating with you about your program; 

 respond to inquiries and provide customer support; 

 send you information you have requested, such as program details, invoices, or session reminders;  send marketing communications, such as newsletters, promotions, or details about new programs,  where you have opted in or as otherwise permitted by law (you can unsubscribe at any time);  operate and improve our Site, including through analytics; 

 personalize and measure the effectiveness of our advertising; 

 comply with our legal, tax, and accounting obligations; and 

 protect the security and integrity of our Site and business, including preventing fraud. 7. Legal Bases for Processing (EU/UK Visitors and Clients)

If you are located in the European Economic Area (EEA) or United Kingdom, we process your personal  data on one or more of the following legal bases under the General Data Protection Regulation (GDPR)  and UK GDPR: 

 Contract — to provide coaching Services you have purchased or requested.  Consent — for marketing emails, non-essential cookies, and testimonials, which you may withdraw  at any time. 

 Legitimate Interests — to operate and improve our Site and business, prevent fraud, and  communicate with existing clients about related Services, provided this does not override your  rights and interests. 

 Legal Obligation — to comply with tax, accounting, and other legal requirements. 

8. How We Share Your Information 

We do not sell your personal information. We may share it with: 

 Service providers who help us run our business, including our website host and scheduling platform  (currently Squarespace, including Squarespace Scheduling powered by Acuity), payment processors  (currently Stripe and/or PayPal), email marketing platform, and analytics/advertising providers  (currently Google Analytics and/or Meta). These providers are only permitted to use your  information to perform services on our behalf. 

 Professional advisors, such as our accountant, bookkeeper, or attorney, where necessary for their  services to us. 

 Legal and safety purposes, such as to comply with a subpoena, court order, or other legal process, to enforce our agreements, or to protect the rights, property, or safety of Joanne Udeh Coaching LLC,  our clients, or others. 

 Business transfers, such as a merger, acquisition, financing, or sale of business assets, in which  personal information may be transferred as part of that transaction, subject to standard  confidentiality arrangements. 

 With your direction or consent, such as when you ask us to share a testimonial publicly or refer you  to another professional. 

9. International Data Transfers 

We are based in the United States, and personal information we collect may be stored and processed in  the United States or other countries where our service providers operate. If you are located outside the  United States, including in the EEA or UK, your information will be transferred to, and processed in, the  

United States, which may not have the same data protection laws as your home country. Where  required, we rely on appropriate safeguards for such transfers, such as Standard Contractual Clauses or  your consent, and we take steps to ensure your information receives a level of protection consistent  with this Policy.

10. Data Security 

We use reasonable administrative, technical, and physical safeguards designed to protect your personal  information from unauthorized access, loss, misuse, or alteration, including working with reputable,  security-conscious service providers (e.g., PCI-compliant payment processors) and using encrypted  (SSL/TLS) connections on our Site. However, no method of transmission over the internet or electronic  storage is completely secure, and we cannot guarantee absolute security. 

11. Data Retention 

We retain personal information only as long as reasonably necessary for the purposes described in this  Policy, including to provide our Services, comply with legal, tax, and accounting obligations, resolve  disputes, and enforce our agreements. Coaching client records, including intake forms and session  notes, are generally retained for the duration of our working relationship and for a reasonable period  afterward for record-keeping purposes, after which they are securely deleted or anonymized. Email  marketing contacts are retained until you unsubscribe or request deletion. 

12. Your Privacy Rights 

12.1 All Users 

Regardless of your location, you may contact us at any time to ask us to: 

 access a copy of the personal information we hold about you; 

 correct inaccurate information; 

 delete your personal information, subject to legal or contractual retention requirements;  unsubscribe from marketing emails (via the unsubscribe link in any email, or by contacting us  directly); and 

 ask questions about how your information is used. 

We will respond to legitimate requests within a reasonable time and consistent with applicable law. 

12.2 EEA and UK Residents (GDPR) 

If the GDPR or UK GDPR applies to you, you additionally have the right to restrict or object to our  processing of your personal data, request portability of data you provided to us under a contract or with your consent, and withdraw consent at any time without affecting the lawfulness of prior processing.  You also have the right to lodge a complaint with your local data protection supervisory authority (in the UK, the Information Commissioner's Office, ico.org.uk). 

12.3 California Residents (CCPA/CPRA) 

Joanne Udeh Coaching LLC does not currently meet the statutory thresholds that trigger full obligations  under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act 

(CPRA). As a best practice, we nonetheless voluntarily extend the following rights to California residents: the right to know what personal information we have collected, used, or disclosed about you; the right  to request deletion of your personal information; the right to correct inaccurate information; and the  right to opt out of any “sale” or “sharing” of personal information. We do not sell personal information,  and any sharing for advertising purposes (such as through analytics or pixel-based tools) can be opted  out of by adjusting your cookie preferences or contacting us. We do not discriminate against you for  exercising any privacy right. 

12.4 Other U.S. States 

If you reside in a state with a comprehensive consumer privacy law that applies to our business, you  may have similar rights of access, correction, deletion, and opt-out. You may exercise any of these rights  by contacting us using the information in Section 18, and we will honor legitimate requests where  required, and as a matter of good practice more broadly. 

13. Do Not Track 

Some browsers offer a “Do Not Track” (DNT) signal. Because there is no common industry standard for  responding to DNT signals, our Site does not currently respond differently based on DNT signals. Where  legally required, we honor the Global Privacy Control (GPC) as a valid opt-out request. 

14. Marketing Communications 

If you sign up for our email list, download a free resource, or otherwise opt in, we may send you  newsletters, coaching tips, program announcements, and promotional content by email, consistent with  applicable law, including the U.S. CAN-SPAM Act. Every marketing email includes an unsubscribe link,  and you may opt out at any time. Opting out of marketing communications will not affect transactional  or service-related emails necessary to deliver Services you have purchased. 

15. Testimonials and Success Stories 

With your explicit permission, we may publish testimonials, reviews, or success stories that include your  name, likeness, or details about your coaching experience on our Site, social media, or marketing  materials. We only use this information with your consent, and you may request that we remove or  anonymize a testimonial at any time by contacting us. 

16. Third-Party Links 

Our Site may contain links to third-party websites, social media platforms, or services that we do not  own or control (for example, links to our Instagram or LinkedIn pages, or to partner resources). This  Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any  third-party site you visit.

17. Changes to This Privacy Policy 

We may update this Privacy Policy from time to time to reflect changes in our practices, Services, or  legal requirements. The “Last Updated” date at the top of this Policy indicates when it was last revised.  If we make material changes, we will provide reasonable notice, such as by posting a notice on our Site  or emailing subscribers, before the changes take effect. 

18. Contact Us 

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information,  please contact us at: 

Joanne Udeh Coaching LLC 

Email: coaching@joanneudeh.com 

Website: joanneudeh.com 

We aim to respond to all privacy-related inquiries within 30 days.